This policy describes the processing of personal data related to SIMplifica's online top-up services, eSIM/SIM activation, and informational communications in ESP. The data controller organizes processes with proportionality and security criteria, aiming for practices aligned with applicable regulations. Data may include contact identifiers, transaction information, service preferences, and technical logs associated with the site's functionalities.
Main purposes: handling requests, provision of contracted services, user support, prevention of technical incidents, improvement of the user experience, and informational communications about relevant functionalities. Communications are aimed at useful content and are carried out with timeliness criteria, allowing preference adjustments at any time. In payment operations, third-party processors apply their own policies and security measures.
Legal basis: execution of a contractual or pre-contractual relationship for requested operations, legitimate interest in maintaining the platform and certain operational communications, and consent for informational dispatches. When applicable, consent may be withdrawn using the mechanisms indicated in each communication or by contacting the data controller. This withdrawal applies forward and affects only processing based on that basis.
Retention: data is retained for periods necessary to provide services and comply with legal obligations. Once these periods have elapsed, deletion or anonymization compatible with statistical or improvement purposes will be performed. Retention criteria consider tax requirements, fraud prevention, and basic traceability of top-up or activation operations.
Recipients: infrastructure providers, technical support, operational analytics, and payment gateways, always under agreements that include confidentiality and processing terms. In case of international transfer, appropriate safeguards and additional measures aimed at information protection will be applied. The data controller verifies providers' practices and periodically reviews controls and documentation.
Rights of data subjects: access, rectification, erasure, restriction of processing, data portability, and objection under the conditions provided by the applicable regulations. To exercise them, write toportomovileviva.com@gmail.comindicating subject 'Data Protection Rights'. For informational communications, each message includes an unsubscribe mechanism. Requests are handled with diligence and traceability of response.
Security: technical and organizational controls are implemented to preserve integrity, availability, and confidentiality. Among them, encryption in transit, access management, event logging, and periodic review of configurations. The measures adapt to identified risks and to technological evolution. Even with adequate measures, no digital environment is exempt from incidents; therefore, a management and communication plan is maintained for potential impacts.
Cookies and similar technologies: the site may use measurement elements, preferences and essential functionalities. The information banner allows accepting or rejecting strictly necessary categories. For more information, consult the banner notice and this policy. Browser settings allow limiting the storage of identifiers. The experience may be partially affected when restricting certain categories.
Minors: the services are aimed at people who have the capacity to contract in accordance with applicable law. If information is received that requires additional age or representation verification, pertinent documentation will be requested and the situation will be addressed with priority.
Updates: this policy may be modified to reflect legal, technical or service changes. The current version is published on this page with the date of the last revision. Substantial changes will be communicated through appropriate channels. For any inquiries, the operating contact channel isportomovileviva.com@gmail.com. Additional information appears inLegal notice.
Last revision date: 17/12/2025.
